Currently a number of New Zealand telecommunications providers are taking steps to protect their customers email security and reduce the volumes of unwanted spam emails being received.

Spark, formerly known as Telecom New Zealand, have already introduced these changes by moving from their SMTP mail servers to SSL. They have sent emailed notification to their customers advising them how to make the necessary changes in their email software, and many of you may have already done this.

If you have completed the above changes and you send your emails from within CashManager using our MAPI service (ie: your emails are sent through your email software program) then your emails should now be working.

If you send emails from within CashManager using our SMTP email service – we have had to make changes to CashManager to accommodate this new SSL service and this update will need to be installed on your system. If you are a member of our Support and Update program there is no fee for this update.

Either way - if you find you can no longer send emails from within CashManager please contact us on 0800 707 111 (New Zealand) or 1800 634 440 (Australia) and we will be happy to assist you with getting your emails back up and running.

The following message comes up when opening CashManager, "Failed to set data for valkey". Close CashManager, right click on the Cashmanager shortcut and select the option to "Run as administrator". Fill in all the required fields. You will only need to run as administrator once.

You must first have purchased the CashManager Invoicing module and activated the Salespersons feature.  Contact our Training team to learn all of the features relating to Invoicing, Sales People and Stock Management (fees apply).

Yes by choosing Customers on the menu and then choosing Stocktake.

Yes by choosing the Graphs button on the toolbar, selecting the appropriate tab from the top of the Graphs screen, entering in the appropriate details and settings and then choosing the Save button

Yes.  You must first have purchased the CashManager Invoicing module and activated the stock feature.  Contact our Training team to learn all of the features relating to Invoicing, Sales People and Stock Management (fees apply).

Unlimited bank accounts can be added into a CashManager company/entity using the Setup, Bank Accounts menu.

Yes – Deposit Slip printing needs to be activated under Setup, Options on the menu, and then in the Features tab tick Activate Deposit Slip printing.  Deposit slips are then activated when using the Deposit button in the Banking / Transaction Search screen

Yes – use the Transactions menu, then choose Bank Statement Import.  Contact our training team to learn all of the features relating to the Bank Statement Import feature (fees apply).

You certainly can! Contact us on 0800 707 111 (NZ) or 1800 811 899 (AU) so that we can discuss the best solution for your needs. The training courses help you become confident using CashManager - ultimately saving you time and helping you add more value to your business.

The current version and one prior.

Open Accomplish CashManager and go to 'Help' on the main menu, then choose 'About CashManager'.

Yes you can. CashManager has a facility to produce financial reports, however we recommend asking your Accountant about this service. CashManager PLUS offers Profit & Loss and Balance Sheet reporting, but unlike the Lite and Standard levels of CashManager, requires some double entry bookkeeping experience to maximise its use. Please contact your Accountant or Accomplish directly for further advice on using CashManager PLUS.

CashManager will run on the following minimum system requirements: - CPU: Pentium I or better - Windows: 95/98/2000/ME/XP/Vista/Windows 7 - RAM: Requires at least 32MB spare - Diskspace: Requires at least 10MB spare

Accomplish offer an import service that takes master files from MYOB, Quicken and NZA Gold and imports them into CashManager ready for your use.  Master files include customer and supplier names and addresses, and products and product categories. If you have any special import requirements, we are happy to review them with you before you commit to using CashManager.

Every CashManager system is issued a licence number and registration code. The registration code works in conjunction with your CashManager licence number and unlocks the features within CashManager that you have purchased.  Should you choose to upgrade to another level or purchase an add-on module, you will be given a new registration code. The registration code can also be entered into any CashManager trial system along with a licence number to activate the system so you can start keying your business transactions - ideal if you wish to get started before the product pack arrives.

Yes you can. CashManager has an Invoicing Module that can be used to effectively manage Customer (Debtors) and Supplier (Creditors) invoicing.  This module is available as an add-on and requires an upgrade that can be ordered simply through your Accountant or directly with Accomplish. Please see the Products menu online or contact Accomplish to find out more about the Invoicing Module.

CashManager has been designed to run on Microsoft Windows. However, you can still have CashManager run on an Apple Mac provided you have the appropriate software. We recommend you get in touch with your Mac provider and ask them what software you require to ensure you have everything you need to use a Windows based application on your Mac. To learn more about this, please refer to this article in Tech Day 14th Feb 2012.   “The truth is you have been able to run Microsoft Windows on Intel-based Macs for several years now.” To read more click here

Yes you can. From CashManager 2008 onwards (March 2008 version) comes with 3 entities, allowing you to run 3 companies off the one licence. If you require more than 3, you can purchase add-on additional companies for a small charge. Existing clients who are operating earlier versions of CashManager with Multi-Business continue as normal. Please contact us if you require more information on purchasing additional companies.

Yes you can. We encourage you to download our free trial version and evaluate it to really get a feel for how it may help you manage your books. On the home page you will see a button entitled 'Download a Free Trial'. Click this and follow the instructions to download the trial version to your computer. The trial version contains 200 transactions and you may take advantage of 30 days free Support. Should you decide to purchase the software, simply buy online or contact us to arrange payment. Together with your allocated licence and registration number, your trial version will become your full working version, with no need to re-enter your trial transactions.

Yes. Accomplish offers you the Awesome Support and Update Programme, which includes unlimited phone and email support to our team from 8am to 7pm (NZ time) Monday to Friday. As a member of Support, you are also entitled to regular software updates when they become available and tips and tricks from Accomplish. All new systems come with 12 months membership of the Awesome Support and Update Programme. After this time it is voluntary to renew. We support the current version and one prior. Please contact us for more information.

The licence number is located in the Help menu of CashManager. Click on the Help dropdown menu and select 'About CashManager'. The pop up screen will show you your licence number, along with name, registration code, release date and version number.

Yes you can. CashManager Standard offers a special Trust facility enabling you to set up all your trustees and to effectively record and track the movement of funds between all parties.  There is also a special trust ledger report showing the balance and movement of funds between each Trustee.

CashManager is considered to be 'The Simpler Alternative' for businesses who want to concentrate on doing the bookkeeping basics without the need to fully understand double-entry bookkeeping principles. CashManager's long-term cost of ownership is considerably less, especially since you don't require any training. What's more, your GST/sales tax errors will be a thing of the past meaning the data you send to your Accountant will be right the first time. The bottom line is - you will be confident using CashManager and its reporting, which will help you save time and money.

Yes you can. CashManager has a facility to import bank statements from all of the major banks in New Zealand including: ASB; ANZ; BNZ; TSB; National Bank, Westpac and RABO Bank. The import facility is also perfect for importing credit card transactions including AMEX, Visa and Mastercard. You can also import bank statement transactions from banking software such as PC Banking from the BNZ, Fastnet Office from the ASB and Direct Link from the National Bank.

Yes. CashManager is compatible with all major practice management software including Accountants Office from MYOB, Solution 6 and Practice Accounting from APS. For more information please contact us or your Accountant

Run the Cleanup utility (Start | Programs | Accomplish | Cleanup Utility) Then add this line to the [Settings] section if the Cashwin.ini file SetPrivateDir=True (Contact the Support Desk if you need help doing this).

This most commonly occurs with PCs that have never had a printer driver installed. Install or re-install Printer Driver/s. If the error appears when right clicking in Bank Statement import screen - please contact Support for help correcting validation errors.

This suggests an abnormal shutdown. Run CashManager Cleanup Utility: (Start>Programs>Accomplish>CashManager Cleanup Utility) and then reboot.

If you get an error message stating - "Access violation denied" or "I/O error xxx" there are few workarounds for that: 1. Corrupt file or damaged disk where file is saved. Re-download file with a different name. OR the file is open in excel. Close it and try the import again 2. Whenever you download the bank statement from your bank website it is advisable to always "SAVE" the file and not "OPEN" it. Incase if you still run into errors or any other problem, please call our support desk or send an email tosupport@accomplishglobal.com stating the error message that you are getting.

In most cases the disk is write protected although this error can also mean the disk is faulty.

THIS IS FOR NEW ZEALAND CUSTOMERS ONLY As ANZ and National Bank have merged, the bank format has changed when importing a CSV file. The instructions below will allow you to import the new format: 1. Download the latest version of CashManager from our website. The latest version should be 2012.06 and release date of 02/11/2012 or greater. (In CashManager click on the "Help" menu and select "About CashManager")       Click to download latest version (Login/Sign Up Required) 2. After updating CashManager, open your company 3. At the top click on "Setup" menu and select "Bank Accounts" 4. Select you bank account and at the bottom select "Statement Import" tab 5. On the right hand side click on Edit and on the left next to "Bank and Format" make sure to select ANZ bank and ANZ new for the format 6. Click on Accept and then Close You will now be able to import the new ANZ format. If you have any more questions, please give us a call 0800 707 111 or email support@accomplishglobal.com

Step 1: Click on the "SIGN UP" button on the top right hand corner of the website. once you are registered on the website login with your "username" and "password". if you already have a "username" and "password" then click on "LOGIN".

Step 2. Click on the green button "Download Latest Version" on that page. If you wish to download the full version then click on "Update Files" under the "SUPPORT" tab. This will bring you to the "Update to the latest version" page. Click on "Update here" to download the latest update if you already have CashManager or Click on "Full Download here" if you want to install the full version on the computer for the first time.  

If you are using the CD as you would a 3 1/2 inch floppy disk, the CD must be CD-RW and must be formatted. This error generally occurs on unformatted CD's.

Either there is no printer driver installed (in which case, the solution is to install a driver), or the Acceleration for your graphics hardware is too high. To change it: Control Panel->Settings->System->Performance->Graphics move the 'Graphics Acceleration' back a notch. Note - Win XP Graphics Accelerator is located in Control panel>Display->Settings->Advance->Troubleshoot.

Click 'details' to find the module that caused the illegal operation. If CashWin32.exe, run the Cleanup utility & reboot. If IDPDX., run the CLeanup utility, delete and re-install the Borland Database Engine. (The Cleanup utility is launched via Start | Programs | Accomplish | Cleanup Utility).