Date of interview: April 20, 2016
Businesses in different sectors certainly have varying needs when it comes to the financial aspects of operation. One thing they all have in common, however, is that they need to be on top of their accounting and records keeping. Small business accounting in New Zealand can be difficult, especially so when there is a great deal of income and expense involved.
For those companies, the right business accounting software can make a huge difference. That has been the experience for Team Recruitment in Auckland, an agency that handles placements for temporary, permanent and contract employment in the freight and logistics industry across New Zealand.
Getting it right the first time
Team Recruitment stands on several years of experience and satisfaction when it comes to placing candidates. In operation since 1995, the organisation has worked with more than 65 per cent of New Zealand's freight companies.
Sheryl Mathers, who oversees finances at Team Recruitment, has been with the company for 12 to 13 years. In that time, the company has been using CashManager. While a number of CashManager clients find their way to the software after trying a competitor, Team Recruitment started with it and has been quite satisfied ever since.
"It's simple. It gives us the reports we require, and the support is great," Ms. Mathers said.
"Every time I have issues, I know I can just go straight to them and they'll sort it out immediately."
The importance of agile customer service
When it comes to financial reporting, accuracy is particularly important. For small businesses, the costs of an error or noncompliance issue can shoot up quickly. Other problems can lead to a lull in operations, taking away from a business' valuable productive hours. As such, resolving any technical difficulties straightaway is the key to keeping customers happy.
This has rung true for Team Recruitment, which has had a number of positive experiences with CashManager support. One moment in particular was the October 2010 change in the goods and services tax (GST) rate from 12.5 to 15 per cent.
"We had a GST issue and they managed to work it out for us without there being very much downtime involved," Ms. Mathers noted.
That rapid-response approach to customer service is a particular priority for CashManager, one that clients truly appreciate. When asked if Team Recruitment had given a thought to trying any other accounting software, Ms. Mathers dismissed the idea right away.
"This company has been purely CashManager," she said.
"If something's working, you don't fix it."