John Warren
Date of interview: Apr 21, 2015
At one of the most vibrant and thriving marinas in Northland, there's always a sense of urgency to get things done. Whether it's dealing with customers or overseeing the company accounts, General Manager of Tutukaka Marina John Warren typically has plenty to keep him occupied.
Mr Warren uses CashManager from Accomplish for administration purposes, deploying the software nearly every day to keep track of what the marina's numerous customers owe.
Easy to implement and use
"On a day-to-day basis I use CashManager for invoicing customers primarily. We have a turnover of just under a $1 million a year ... so we need a programme that's easy to use and CashManager fits the bill, " Mr Warren explained.
Tutukaka Marina first implemented CashManager nearly 20 years ago. With enterprise technology taking off, the business needed a solution that could turn a wealth of physical information digital.
"In 1996, the marina had a manual paper-driven system and decided it was time to get into the electronic world. The company looked around for a programme, considered MYOB and one or two others, but eventually settled on CashManager as the right fit," Mr Warren continued.
High-volume invoice processing
Once the company hit its stride with the software, it was able to process a huge amount of invoices, with the number steadily growing over the years to reach the highs of today.
"We do several thousand invoices a year and - especially in the summer - we can be doing 30 or 40 every day. CashManager has been reliable in the face of that workload and the invoicing is certainly the feature we use the most," said Mr Warren.
As Tutukaka Marina has to process a number of invoices daily, there are occasionally blips to be overcome. However, the support team at Accomplish have always been ready and able to help.
Exemplary help and support
"When I flag up a problem, someone typically calls back within half an hour and they've always been able to resolve the issue. If it's too complex, we screen share and let one of the technicians from Accomplish take over, have a look and correct everything from their perspective," Mr Warren surmised.
Losing data and important information can be catastrophic to any company, but the Accomplish support team will always do their best to get users back up to date as soon as possible.
"I had a major issue recently, where I inadvertently deleted a whole block of records that I shouldn't have and we had to reconstruct information from a back up. It was a big problem and took a couple of hours over the phone but at the end of the day, the information was corrected and everything was back to how it should be," concluded Mr Warren.
Without CashManager, Tutukaka Marina wouldn't have efficient and effective processes for producing and cataloging invoices, with the company's 19 years of service serving as evidence of both its functionality and value for money.