The service I received was very professional and helpful and good to talk to English speaking persons (both male and female) Mandy and Eugene that I could understand and communicate very easily with. I got a prompt response to my original email and while Eugene was updating my system after a virus attack - he explained what he was doing and answered all my questions. As I could not log in to my computer while I was talking with Mandy at the time she explained your support hours without me asking her and that allowed me to get my problem sorted before I came to work this morning. (I was late home last night so couldn't get it done then).
Much appreciated thank you very much