When something's not working, the last thing you need is a bot menu or a three-day wait for an email reply. Call us - a real person in NZ or AU will answer, and we'll sort it out together.
We aim to respond to all emails within one business day. For urgent issues, calling is always faster.
No automated menus. No "press 1 for billing". A real person picks up every time.
Our support team is based across NZ and AU. They know local tax rules, local banks, and local business.
Our team has supported this product for decades. They've seen almost every situation before.
Phone and email support are included at no extra cost, regardless of which plan you're on.
From getting started to sorting out a tricky GST return - if it's related to CashManager, we can help. Here are some of the things we're asked about most often.
Setting up your account, connecting your EziFeed, and getting your first reconciliation done. We'll walk you through it step by step.
Call us to get startedSetting up EziFeed, connecting a new bank account, or working through reconciliation issues. Bank problems are one of our most common calls - and one of the easiest to solve.
Call 0800 707 111Creating invoices, setting up customer records, managing outstanding payments, or troubleshooting invoice formatting. We'll get it looking and working the way you need.
Call 0800 707 111Understanding your GST position, checking your return looks right, or working through a filing question. Our team knows NZ and Australian GST requirements inside out.
Call 0800 707 111Running P&L reports, setting up budgets, or understanding what the numbers mean. We can walk you through your reports and help you get more out of them.
Call 0800 707 111Changing your plan, adding or removing modules, updating payment details, or understanding your invoice. Straightforward account changes we can sort quickly.
Call 0800 707 111Step-by-step guides and how-to articles for every feature in CashManager. Our online Help Centre is on its way - in the meantime, just call us.
Short, easy-to-follow video walkthroughs for common tasks. Being developed now - we'll let you know when they're live.
Moving from CashManager Desktop or CMO to CMC. We'll explain what changes, what stays the same, and help you make the transition at your own pace.
Talk to us about migratingWe have three ways to get support. For anything time-sensitive, calling is always the fastest option.
The fastest way to get help. Call us free and speak to someone who knows the product inside out. No hold queues, no escalations - just a direct conversation.
Call us freeSend us your question any time - including outside business hours. We respond to all emails within one business day. Including a screenshot where relevant always helps us help you faster.
support@cashmanager.ioStep-by-step guides, how-to articles, and FAQs covering every feature in CashManager. Our Help Centre is currently in development - coming soon.
Coming soonAnswers to the questions we get asked most often. If yours isn't here, just call us - it's genuinely quicker.