Not every experience you have within your small business is going to be stellar. In fact, it's safe to assume that many of your encounters will be less than satisfactory. One lament that many businesses have - especially those in the retail industry - is the old sentiment that the customer is always right. Unfortunately, working within this mindset will be essential in helping you create and maintain a solid customer base.
However, this isn't to say you can't learn from each and every experience, even the bad ones. Especially the bad ones, in fact. If you find yourself having complications with a customer, or the same problem occurs with multiple clients, it could be time to take a step back and think about how you're approaching the situation and what can be done to avoid these issues in the future.
For example, if you repeatedly have problems with your small business software, it could be worth investigating new options to invest in. After all, with the speed of technology in business today, being left behind with slow, obsolete hardware will make you stick out like a sore thumb in the overarching business landscape.
Look into accounting software like the CashManager range from Accomplish. With three varying levels of competency, this bookkeeping software solution will offer a streamlined package that caters to all different financial competencies - allowing you and your employees to get the most out of your business software.
Furthermore, things like explosive customer interactions can be taken as case studies on what or what not to do. Recording phone calls and taking notes about approaches and methods that work and don't work will allow for a more comprehensive training program to be created in-house, allowing you to take charge of the situation and prevent issues from occurring in the long run.