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Here are some of our most Frequently Asked Questions about CashManager. If you cannot find an answer to your question here, please contact us and we'll do our best to answer your question as soon as possible.
Email us a copy of your current bill to fuel@cashm.co and we will perform an obligation free benchmark against our prices, and provide you a report on how much you would save on your current bill if you were with CashManager Fuel.
There are no joining fees, account fees or transaction fees. The only fee is a $1.00 (inc GST) card fee, per card, per month.
There is no time based contract. You can leave whenever you like.
We invoice you on the 15th and the 30th of the month. You receive your invoice by email. We then debit your nominated bank account 10 days after the invoice date. That is, invoices dated the 15th will be debited on the 25th, and invoices dated 30th will be debited on the 10th of the month following.
Yes, our card gives you access to Truckstops which accept Mobil cards. This enables you to access significantly cheaper diesel prices.
You can choose to have as many as you like. One per vehicle is the most common.
Keep track of how your staff are using your fuelcards. Receive automated eAlerts when:
Your staff spend over 80% of their monthly card limit
When multiple transactions are made in one day
When transactinos are made out of business hours (eg. 11pm to 5am)
When cards are due to expire next month
Contact us on either fuel@cashm.co or 0800 707 111 and let us know you need to have your card replaced. We need to know the name of your account and the driver name or vehicle registration for your card. We can then arrange for your lost card to be cancelled, and your new card(s) ordered and sent to you.
Click to see a map of fuel stations where you can use your fuelcard.
There might be a couple of reasons why your transaction is declined. You may have already gone over your Daily or Monthly purchases limit you specified during the application process. Or you may have purchase restrictions on your card, like Petrol & Diesel only, and you’re trying to buy something in the service station shop.
Please contact us on 0800 707 111 and we will help you.
Yes, as soon as your receive your card you can use it with the pin you provided during the application process. You do not need to activate your card prior to using it for the first time.
Please contact us on 0800 707 111 and we can check your pin and help fix the issue.
Great idea! Just apply for multiple cards/ team members when you sign up. We will still bill you twice a month as described above. Then, perhaps monthly, deduct the fuel amount purchased by each team member from their salary/ wages.