Recently I was in a difficult situation with a compromised (unsound) laptop and a recently purchased laptop that developed significant problems that could not be fixed without a complete rebuild. It was a "touch and go" situation where I could have lost all my Cash Manager files. I thought I had them backed up on an external drive but could not find the USB. I had moved to a new residence which complicated the situation. Monica was incredibly helpful, knowledgeable and particularly patient with me. The backup of CM support is excellent.