I learned so much in terms of the use of the software through the support received. The patience and understanding of every online support person whom I have spoken with has been immeasurable to the extent that I now have the confidence to prepare my EOY reports to send off to my accountant with a minimum of fuss. The use of Team viewer is a bonus in terms of not having to explain what the problem is when I am not too sure what I am really needing to do. Thank you so much.